HELP

CONNECT

CONTACT

 

email

info@whisked.sg

whatsapp

9278 6398

address

*strictly by appointments only

block 5 everton park #01-22

singapore 080005

FREQUENTLY ASKED QUESTIONS

For more enquiries, please contact us directly at info@whisked.sg

 ORDERS 

How long in advance do I need to make my order?

We will need of at least 2 to 3 weeks lead time for all customized orders.

How do I make my order?

To order, please email/whatsapp us following:

Event Date:

No. of Guests (to feed):

No. of Tiers: 

Cake Design/Theme: photo references

Can I change/cancel my order after confirmation?

​We are happy to make changes as long as we are notified at least 1 week (7 days) in advance. Please note that it may be subjected to additional charges for major changes or any add-ons.

No refunds will be made for order cancellations once payment is confirmed.

Is my order confirmed?

Order is only confirmed once a non-refundable 50% deposit or full payment is made. 

Why can't I call or SMS to order?

As customized cake requires a lot of details to attention, quoting or discussing over the phone may cause possible miscommunication or missing out of details thus we strongly advise all our customers to contact us via email or whatsapp. 

 CAKES  

How much does a 2kg cake cost?

We do not measure our cakes by weight as it may fluctuate and be inaccurate due to the different decorations placed on the cake. We measure them by their serving size instead - you may refer to our size chart under "Cakes" for more information. 

How much are your cakes?

As our prices vary base on the sizes and designs itself, we do not have any fixed prices. Please contact us directly with a reference of your design for a quote. 

I ordered a 2 tiered cake, can I have them in different flavors?

Yes you can! There will be no additional charges for this.

How long can the cake last?

It can last 3 to 4 hours in air-con temp, otherwise it is best to keep it refrigerated and only take out 1 hour to thaw before consuming.

Please refer to our cake care for more information :)

Do you do fondant cakes?

Unfortunately no, we don't. We specialize in only buttercream cake, however we do have fondant figurines available as add-ons as well.

What flavors do you have?

Flavors for our cakes and/or desserts can be found directly under each tab on the navigation above. 

Cakes / Desserts / Cupcakes

Will my cake look exactly like the photo I have sent you?

No, photos are meant to be a guideline and reference for us when it comes to cake decorating.

We do not guarantee an exact replica of the photo even if the photo of the cake sent was made by us as colors in photos may look different due to lighting and editing.

 

Do also note that we will not be able to replicate an exact design of a cake by another baker out of respect, as well as copyright issue.

Are your cakes sweet?

Taste is very subjective to each and everyone - what is sweet for you may be right for others.

We try to keep our cake and cream less sweet however for chocolate and fruit related flavors, they tend to be sweeter due to it's flavor in nature.

 

If you prefer a cake that is less sweet, please do let us know during the ordering process :)

 PAYMENT  

Can I pay upon delivery/collection?

We would need the full payment to be made at least 3 days before collection day. 

As our drivers are from an external company, we do not accept any form of cash payments.

What are the modes of payment?

We now accept both bank transfer and PayNow.

Account details will be provided to you upon order confirmation. 

 OTHERS  

Do you do delivery?

Yes we do. Our delivery charges are as follow:

11:00am to 7:30pm — $35

Please note that all slots are subjected to availability only. 

Additional $10 if your venue is located in Sentosa, Jurong Island or any restricted areas. 

Free delivery will be provided for cake/dessert orders above $300/-. 

Are your cakes/desserts halal?

We are not halal certified however all the ingredients we use are, and we do not use rum and/or lard in any of our recipes.

Will you be providing candles?

Yes, a set of plastic knife and normal candles will be provided upon collection/delivery.

We do have sparkle candles and a few other design available for purchase during walk-ins.

I have emailed you but have yet to receive a reply.

Please give us up to 3 working days to reply as we may be busy with orders or other work. For urgent orders, you can drop us a WhatsApp at 92786398 with your email address.

Note that orders through text or email are not confirmed unless an invoice is sent and payment is made. 

Are there any taste testing available?

We do provide tasting session with appointment at $38 nett.

 

We will be providing you 8 regular cupcakes with 4 of our best flavors.

If you are keen, please do let us know and we will provide the list of date and time available for you to come down.