TERMS AND CONDITIONS

By placing an order with us, it means that you have read through thoroughly and agree to all Terms and Conditions stated on this page.

 GENERAL 

  • we reserve the rights to modify or update these Terms and Conditions from time to time.

  • your usage of the Website constitutes your agreement to follow and be bound by the Terms and Conditions as changed.

  • it is the customers' responsibility to check this page frequently for any changes we may have made.

 ORDERS 

  • all orders are subjected to slot availability only. 

  • all quoted price are only valid for fourteen (14) days.

  • a 50% non-refundable deposit is required to confirm an order.

  • slots will be given first come first served basis, based on timing when payment is made. slots are not confirmed unless payment is made. without the deposit, we will not hold your order.

  • slots can be taken up at any time of the day.

  • there may be instances where the date gets fully booked while we're in the midst of a discussion. please note that we are not obliged to take in all orders and we reserve the rights to turn down an order despite being in the midst of discussion.

  • we reserve the rights to reject/cancel order(s) at any point of time.

  • order confirmation will be sent for verification by customers before we get started on the order. refunds requested due to decorating style, color, misspellings or designs which were not clarified upon confirmation will not be accepted.

  • last minute changes (7 days before collection day) or add-ons are subjected to additional charges.

 CAKE COLLECTIONS/DELIVERY 

  • cakes that are not collected by closing time would be kept for collection on the next working day. cakes that are not collected within 3 days from original date would be discarded and no refunds would be made.

  • the person collecting the cake is wholly responsible for checking that the order specifications of the cake received  (including provisions of knives, candles, decorations) are correct and in good condition.

  • in the event that we have made a major mistake to the design theme (minion cake instead of unicorn cake) and you alert us at the time of pickup, every attempt will be made to correct this error before you leave our shop.  in the case that we are unable to correct our mistake before your event, you can choose not to accept the cake and will not be held responsible for the balance due. do note that no refunds will be given for color selections or minor design discrepancies.

  • subsequent disputes regarding damage to the cake or incorrect cake design will not be entertained if not raised to our staff at the time of collection/delivery.

  • all our products are the responsibility of the customer once it leaves our shop.

  • we will not be liable for any damages once cake has been collected by customer or received by our driver. clear instructions will be given on how to transport and store the cake upon pick ups - please bear in mind that cakes are very fragile and damages can easily happen if not handled with care - such as smudges, melted frosting/chocolates etc. 

  • do note that each delivery comes with a risk and we're not liable for any damages caused during transporations.

 CANCELLATIONS 

  • cancellations can only be done within 48 hours after payment has been confirmed. otherwise, initial refunds and/or full payment will be forfeited.

 FOOD ALLERGENS 

  • nuts

  • caffeine

  • eggs

  • milk & dairy products

  • pollen (from fresh flowers)

ABOUT

CUSTOMER CARE

CONNECT

CONTACT US

whatsapp

9278 6398

address

block 5 everton park #01-22 singapore 080005

*strictly by appointments only