HELP

CONNECT

CONTACT

 

email

info@whisked.sg

whatsapp

9278 6398

address

*strictly by appointments only

block 5 everton park #01-22

singapore 080005

TERMS AND CONDITIONS

By placing an order with us, it means that you have read through thoroughly and agree to all Terms and Conditions stated on this page.

 ORDERS 

  • all orders are subjected to availability only. 

  • all quoted price are only valid for fourteen (14) days.

  • a 50% non-refundable deposit is required to confirm an order. without the deposit, we will not hold your order, priority will be given to the paying customer.

  • we reserve the rights to cancel the order at any point of time.

  • last minute orders (5 days before collection day) are final and cannot be changed, complicated design may be subjected to additional charges.

 REFUNDS 

  • refunds will not be provided without valid reasons due to our full schedules and attention to details spent on planning and preparing needed items for your custom order(s).

  • cakes that are not collected by closing time would be kept for collection on the next working day.

  • cakes that are not collected within 3 days from original date would be discarded and no refunds would be made.

  • order confirmation will be sent for verification by customers before we get started on the order. refunds requested due to decorating style, color, spellings or designs will not be accepted.

   last minute changes or add-ons are subjected to additional charges.

  • all our products are the responsibility of the customer once it leaves our shop.

  • we will not be liable for any damages once cake has been collected by customer or received by our driver. clear instructions will be given on how to transport and store the cake upon pick ups - please bear in mind that cakes are very fragile and damages can easily happen if not handled with care - such as smudges, melted frosting/chocolates etc. 

  • in the event that we have made a major mistake to the design theme (minion cake instead of unicorn cake) and you alert us at the time of pickup, every attempt will be made to correct this error before you leave our shop.  in the case that we are unable to correct our mistake before your event, you can choose not to accept the cake and will not be held responsible for the balance due. do note that no refunds will be given for color selections or minor design discrepancies.

 CANCELLATIONS 

  • cancellations can only be done within 48 hours after payment has been confirmed. otherwise, initial refunds and/or full payment will be forfeited.

 FOOD ALLERGENS 

  • nuts

  • caffeine

  • eggs

  • milk & dairy products

  • pollen (from fresh flowers)